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Telephone skills handling difficult customers, handling customer complaints, customer service courses, customer care customer service training courses, handling customers on the telephone, handling rude customers, customer service training, workshops, answering queries by phone, seminars, customer service customer care. In the early days of telephony through roughly the 1960s, companies used manual telephone switchboards switchboard operators connected calls by inserting a pair of phone plugs into the appropriate jacks.

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This training manual template will give you plenty of ideas for improving or creating your own. By the end of this course you will feel both competent and confident in your telephone skills and customer. Defining quality customer service; Using the telephone.

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